Chatbot widget redesign
My role: UX Designer.
Goal: To redesign the chatbot widget based on customer needs, new trends, components and use cases.
Main challenge: the current widget lacks dynamism and only permits linear chat conversations.
Product: new widget with different components and functionalities to enhance the customer experience.
Pain points: Users can't interact in a dynamic way with the chatbot / Information can't be adapted to different needs, such as collapsible tabs o pop up windows.
Solution includes:
Human digital to greet users and develop personality
UI according to brand luxury and design guidelines
Gradient design trend
GenAI bar for legal disclaimer
Banner to promote use cases
Communication tone and menu according to user mood
Input bar more accesible: audio and language
Options depending on user needs
Collapsible menu with popular optionsto navigate in different sections
Rate me option
Predictive text bar with popular suggestions
Related topics bar
Pop up window for long FAQS
Dynamic carrousel
Car-sales section with relevant information, includes videos and downloads
Smart fallback with related topics
