We teamed up with Raiffeisen Bank, a major player in Romania's finance scene, to revamp the onboarding process for new business clients. We crafted a user-friendly digital tool used across all branches, making it easier for officers and entrepreneurs alike to open a company account.

On top of that, we built a special interface for branch managers where they can easily track their team's performance, manage workloads, and stay on top of client requests in real-time. It's a blend of smart tech and a people-first approach.

Services:

• Product Design Consulting

• User Experience (UX) Design

• Interface (UI) Design

• Journey Mapping

• Information Architecture

Results:

Reduced onboarding time

By creating a more intuitive interface and seamless flow, we minimized client wait times in branches, expediting the onboarding process.

Enhanced efficiency

Streamlining onboarding and improving the platform's interface led to significant time savings for clients, boosting operational efficiency.

Improved customer experience

A smoother interface and reduced onboarding time translated to a more positive client experience, fostering satisfaction and loyalty.

Increased productivity

Reducing client wait times in branches enabled Raiffeisen Bank to handle more requests, enhancing overall productivity.

Increased team performance

Delivering a more efficient dashboard and reporting section, allowed the branch managers to have a better understanding of each phase of the request processing flow, identifying weak areas and improving the response time.

Have a similar project in mind? Reach out at hey[at]inque.studio and let’s talk!