Dropi | Chatcenter Platform

Project date: 2023

My primary responsibility was to improve essential aspects of the platform, notably the Chatcenter WhatsApp multi-agent system, which led to a substantial enhancement in customer service for numerous businesses. I introduced various enhancements for the Chatcenter multi-agent chat system through wireframes, including features like multi-agent international VoIP calls and a CRM system, establishing a more comprehensive and efficient communication platform.

Chatcenter seamlessly integrates with the Dropi API, linking platform orders directly into customer conversations. I revamped its design to prominently display order details, a change that was highly praised by the users. This structured presentation of order information significantly cuts down the time spent on searching for essential customer support data, enhancing efficiency.

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