Razorpay support dashobard

Almost two years ago, I was working on one of the most interesting projects of my design career, redefining the merchant support experience from scratch. 🚀💬

Here's a glimpse of it. We observed a significant number of duplicate support tickets raised by merchants. The reason behind this was their need to check Gmail for updates, leading them to raise new support tickets for the same query. In one of the hackathons, we implemented support ticket integration directly into the dashboard. This enhanced the visibility of support tickets, eliminating the need for merchants to check their Gmail.

Stay tuned for more on this...