Chatbot widget configuration 🔮

Staying connected to your customers is essential, but getting to them quickly is tricky with prospects and users distributed globally across time zones. 24/7 customer support requires a substantial investment, and AI assistants aren’t always accurate and create potential friction points, especially for customers with fewer standard questions or problems.

The solution we’ve come up with allows users to customize their offline message - either by showing an auto-response, displaying an ‘Offline’ message, or not showing the widget at all. If the user chooses the first option - customers will be able to type in their query, which will trigger a customizable offline response. Their message, however, will be sent to the customer success team, and a new ticket will be created. In the second option, chat is disabled but still appears on a page with a customizable message informing customers that live chat is currently unavailable. The last option allows the chat widget to be shown only when the support agents are online...