Introducing Stroll, the ultimate mobile app designed to cater to all your pet's needs with utmost care and convenience. With Stroll, finding reliable pet care providers has never been easier. Browse through a diverse selection of experienced groomers, veterinarians, dog walkers, and other pet service experts in your area. The app provides detailed profiles, reviews, and ratings to ensure you make informed decisions about your pet's care.

Project Overview

Many pet owners face challenges in efficiently managing and accessing a variety of essential services for their beloved companions. These challenges include difficulties in finding reliable pet care providers, scheduling appointments for grooming, veterinary care, and other services, as well as staying informed about their pet's health and well-being. Additionally, the lack of a centralized platform often leads to a fragmented experience, making it cumbersome for pet owners to ensure their pets receive the best possible care.

In light of these challenges, there is a need for a comprehensive and user-friendly mobile application that seamlessly connects pet owners with a diverse range of pet services. This app should not only simplify the process of discovering and booking reputable pet care professionals but also provide features for tracking and managing appointments, accessing health records, and receiving timely reminders for vaccinations and other crucial pet-related events. By addressing these pain points, the app aims to enhance the overall well-being of pets while offering convenience and peace of mind to their owners.

User and Market Research

User research for the pet service app involved a multifaceted approach to understand the needs, preferences, and pain points of pet owners. The process aimed to gather qualitative and quantitative insights that would inform the design and development of the app. Here's a summary of how the user research was conducted:

1. Identifying Target Audience:

   • The research team started by defining the target audience for the pet service app. This involved profiling potential users based on factors such as age, location, types of pets owned, and specific pet care needs. Those identified as potential users include pet owners, busy professionals, new pet owners, and elderly pet owners.

2. In-Depth Interviews:

   • Conducting in-depth interviews with a diverse group of pet owners provided qualitative insights. These interviews delved into more nuanced aspects, such as emotional connections with pets, specific pain points in existing pet care routines, and expectations from a comprehensive pet service app.

3. Competitor Analysis:

   • Analyzing existing pet service apps and platforms helped identify successful features, gaps in the market, and areas for improvement. This analysis informed decisions about what functionalities to include or enhance in the new app.

User Persona

User Flow

The user flow for the Stroll is strategically designed to comprehensively address the common challenges faced by pet owners, offering solutions at every step of the user journey. It effectively solves the user's problems through streamlined onboarding, efficient service discovery, and simplified appointment booking. Stroll is a holistic solution that goes beyond merely providing pet services. It offers a seamless and user-friendly experience, addressing the diverse needs and concerns of pet owners at every stage. By doing so, this app enhances the overall well-being of pets while fostering a sense of community and trust among users.

Visual Design

Summary

In the design of Stroll, several key findings emerged through user research, iterative testing, and analysis. These findings shaped the design decisions and contributed to creating a user-centric and effective app. Here is a summary of the key findings:

1. User-Centric Onboarding:

   • Finding: Users appreciate a personalized experience.

   • Design Solution: The onboarding process was refined to collect essential information about the user's preferences, pet details, and location. This data is used to tailor the app's recommendations and services, enhancing the user's overall experience.

2. Intuitive Service Discovery:

   • Finding: Users value transparency and reliability in service providers.

   • Design Solution: The app prioritizes a user-friendly search and recommendation system. Detailed provider profiles, customer reviews, and ratings are prominently displayed, empowering users to make informed decisions about the care of their pets.

3. Seamless Appointment Booking:

   • Finding: Users seek a hassle-free process for scheduling and managing appointments.

   • Design Solution: The appointment booking system was streamlined for efficiency. Users can easily schedule, reschedule, or cancel appointments through a user-friendly interface. The integrated calendar simplifies appointment management, providing a centralized view of their pet's care schedule.