DMV Website Redesigned to Elevate User Experience (1)

Determined to deliver better customer experiences, the Virginia Department of Motor Vehicles asked CapTech to overhaul its website with a new design, streamlined information architecture, and optimized content.

They also wanted to make online visits more productive and minimize in-person office visits by boosting the visibility of certain services and transactions.

By enhancing findability, restructuring navigation, and simplifying calls-to-action, we were able to decrease customer time on task by 30%.

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