This project focused on improving the e-rickshaw system and involved all parties involved. The main aim was to understand the challenges and benefits for each group, identifying the most significant issues and finding solutions for positive overall change. The process relied on thorough research and data analysis to uncover connections between stakeholders and the consequences of their actions. Insights from this research guided the design direction, and during the brainstorming phase, four minds worked together to generate innovative ideas that prioritized the well-being of all stakeholders.

Current Service Blueprint of buying an E-rickshaw

The most important and interesting phase was to map out the existing service and make a blueprint in order to understand the potential problems and the touchpoints where intervention is needed in order to improve the journey better for potential E-rickshaw buyer.

Our Final Idea

After narrowing down the final idea of designing a battery swapping system. It was important to understand the operations and flow of how the physical system work in order to map the digital App seamlessly.

Redesigned Service Blueprint

As a part of the ideation, we tried to touch the most important touch points and improvise them to make the journey of buying an Authentic E-rickshaw for a Potential E-rickshaw driver. The touch points which were improvised are highlighted in green.

Design System

In this phase, I tried to begin it from a base and take the help of Google Material Design System and create the design system of our App based on its unique needs.

The testing phase included mostly attitudinal testing with the main stakeholders of the ecosystem which includes retailers, Existing drivers, the potential drivers, Manufacturers etc.

Contact for Freelance/Full-time work

Portfolio Link- idmonk.framer.website

Email id- animeshc871@gmail.com