Internal chat for e-commerce merchants

💬 Here's a preview of our initial release featuring a simple and straightforward internal chat, enabling merchants to effortlessly communicate brief messages (kind of like tweets) throughout the entire process of managing returns, complaints, or exchange requests.

⌛️ Due to time constraints, this had to be swiftly designed and implemented, leaving any non-essential features for upcoming versions of the chat.

🤔 How does it work? Multiple accounts can be linked to a single store on Shopify, allowing several individuals to engage and manage the same request. To enhance communication clarity throughout the process, we've integrated this internal chat.

✂️ Comments, however, can be removed, but a trace will persist, indicating that the comment has been deleted. This feature ensures transparency by acknowledging the removal of a comment, leaving a visible mark to inform users that a deletion has taken place.

🧐 A concern arose about occasional difficulties in connecting the individual leaving a comment inside the app with the Shopify account they are logged into.

👤 To address this, we implemented a contingency plan: an additional field will be included where the person must also input their name to ensure accurate association with their account.