Solving User Confusion on the Skitto Mobile App Checkout Screen.

One Screen Problem Solving  Case Study

In the Skitto mobile app, there exists a user experience issue related to the visual distinction between two critical options during the data purchase process.Specifically the 'Purchase from Skitto Balance (Buy with skitto balance)' and 'Reload from Other (Buy with reload )' buttons.

The issue stems from a lack of clear differentiation between the selected and non-selected states of these buttons, leading to user confusion.

Overview
Problem Identification
All Problem to Solution
User Testing
Working process
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My Proposal & Opinion
Multiple State Components
Teasting Dashboard
Click and Mouse Heatmap
User Journey Testing Phase

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