Help Support Chat Client
Launched a support chat client with a bot front-end to replace the company's antiquated chat experience. The design included a completely custom frontend, file upload flows, chatbot implementation, and integration into existing customer service systems.
The result of the new experience was a massive 24% decrease in low level support requests, saving the customer time, increasing NPS, and ultimately saving on support costs.
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Posted on
Oct 18, 2023
More by Yoni Meron View profile
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