Case Study | Cleaning Service: Spotless

Cleaning service that helps homeowners find a reliable cleaner in a few clicks, save time, and enjoy a spotless home.

Persona

Say “Hello!” to Ana and John.

Two individuals with distinct living situations but a shared desire for a clean and well-maintained home. Ana resides in the heart of the city, owning a stylish apartment, while John enjoys the tranquility of living in a spacious house outside the bustling city limits. Based on this scenario, we can identify a common problem faced by both Ana and John:

The challenge of finding reliable cleaning help that fits their unique living situations.

Research&Empathize

To gain in-depth insights as well as new findings and information in order to grasp the problem I used 5W+H questions.

User Interview

A quick look at a quality interview with potential users.

Lean Canvas

For the quicker formulation of possible product launches, I used Lean Canvas.

Competitive Analysis

Let's see what the market has to offer.

User Flow

The primary goal was to streamline the user journey, making it intuitive, efficient, and simple.

Wireframes

With the user flow defined, the next step in the UX/UI design process is to translate the user flow into wireframes.

Visual design

Creating a user-friendly and visually appealing design.

The goal of designing the cleaning service app focused on addressing the needs and pain points of target users while providing a seamless and efficient user experience.

User flow for a new user (first connection):

User flow for an existing user (second connection):

User flow for subsequent interaction (the user wants to book a cleaning for a month and choose another cleaner):

For user

How were the main issues classified as Must closed?

For business

Closed issues

Testing

Briefly test results are given in test sheets

Next steps


Iterate, iterate, iterate! Until our potential users are happy.

Thank you!