Contact Center Software with AI

A Ticket based Interaction Center that allows users to created tickets and provide customer service to customers through multiple chat and voice based channels. Genie Bar is an AI weaved through the software in order to make an agents day easier and more fun!

Users can handle multiple interactions through true Omnichannel communication whilst everything is saved in the customers interaction history.

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Genie Bar is a smart AI that listens to your interaction and makes helpful suggestions based on the context.

An agent can take multiple interactions in the omnichannel view. A live call bar shows the user their current call and lets them expand for further functionality.