Improving Bkash User Experience
Overview
One of my elder brothers faced difficulty while trying to add a new card to his bkash wallet. Despite multiple attempts, he was unable to find the proper way to add the card, which ultimately led to failure in adding money to his wallet. This issue caused frustration and confusion, highlighting the need for a clear and user-friendly process to add cards and manage funds on the bkash mobile banking app.
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accessibility
add money
app design
banking app
bkash
digital banking
mobile banking
product design
prototype
qr code scaning
rafatulux
ui ux case study
usability
user experience
user journey map
wcag
wireframe
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Posted on
Jul 10, 2023
More by Md Rafatul Islam View profile
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