Microsoft Premium Support: Elevating IT Professional Experience

As UX Design consultant, I collaborated with the Microsoft Services Hub team to lead the design of the web and mobile interfaces for the new Microsoft Premium Support product. Working closely with the product team, marketing, designers and the Customer Experience Director, we created an engaging user experience and implemented successful email campaigns that resulted in a remarkable 29% increase in active user engagement.

✨ Key Achievements:

🔧 Designing Seamless Web and Mobile Interfaces: Collaborating with the Services Hub team, we crafted user-friendly interfaces for Microsoft Premium Support. Our focus was on creating an intuitive and easy-to-use design, enabling IT professionals to effortlessly access on-demand premium support for their critical needs.

📧 Driving Engagement through Email Campaigns: Working closely with the Customer Experience Director, we developed impactful email campaigns that resonated with the target audience. These campaigns effectively communicated the benefits of Microsoft Premium Support, leading to a significant 29% increase in active user engagement.

🌟 Empowering IT Professionals: Our design approach centered around providing IT professionals with a streamlined experience. By simplifying access to premium on-demand support, we aimed to make their job easier and enhance their productivity.

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