Infrastructure Management Software

The challenge

An outdated user interface with poor usability

weBridge is a software for infrastructure asset management, particularly for bridges. weBridge was first released in 2001 by 4 EMME Service with the goal to help Public Administrations manage their infrastructure assets and increase public safety. The software has been updated over the years, although the main software structure still reflects the first release. The user interface appeared outdated and with poor usability by current standards.

The approach

Ask, Analyze, Design, Test

Phase 1: Ask and analyze

I initially met with the stakeholders to understand more about the software, the team behind it, the users, the current issues, and the stakeholders’ goals for the planned release. A survey was also distributed to each team member to capture more information and independent points of view. Three weBridge users were interviewed to understand their usage and pain points. Following these steps, I conducted a UI/UX audit based on the most important user tasks and related user flows. A set of priorities was defined and agreed upon with the stakeholders. Finally, the entire work completed so far was summarized in a report.

Phase 2: Wireframes

Based on the priorities previously defined, I prepared a set of 10 interactive wireframes covering the software's most important areas. For each wireframe, I proposed a preliminary concept (or alternatives) to the stakeholders and team. This was discussed during conference calls, and all the feedback was then implemented on a revised wireframe. The process was iterated when further adjustments were required.

Phase 3: Mockups