CEB

At first, we worked with SHL to redesign their Talent Measurement solutions. This involved a large scale stakeholder engagement and discovery piece to understand the broad scope of their ERP platforms, consultancy services and capabilities.

We analysed and helped refine how the organisation’s people connected and collaborated to deliver these elements. During this process, the organisation was acquired by CEB and this added to the complexity of their offering. SUS worked closely with global product teams to create a consolidated digital strategy and transform their customer and end user experience. This involved the redesign of cross-platform architecture, the simplification of workflows and ultimately our design of a universal experience and UI framework. The new GEL (Global Experience Language) was delivered through a series of workshops to support its adoption and integration into working practices.

Finally, we facilitated the development of a new, innovative proposition. We worked across the company to generate fresh ideas and consider how we might transform the Human Capital Management software experience.

Summary of ROI:

• Significant reduction in maintenance costs

• Introduced design thinking, breaking down silos and implementing best practices

• Facilitated viewing their proposition from the outside in

• Built greater understanding of customers and users

• Creation of a universal experience and UI design framework