Why is onboarding important for UX?

The answer is simple. First impression. Let's explore more ⤵

Let's look at some stats

Onboarding UX highly affects the rest of the customer journey. Here are some stats:

• 63% of customers report that the onboarding experience affects their decisions on making a purchase.

• 80% of users say they deleted an app because they didn’t know how to use it.

• 86% of users say that they would keep buying from companies that employ welcoming and educational onboarding after purchasing.

Here's how you can improve your onboarding process in UX:

1. Simplify the initial steps and provide clear instructions.

2. Incorporate interactive tutorials, personalize the experience, and offer accessible support.

3. Introduce features gradually and analyze user behavior for continual improvement.

4. Reduce the cognitive load. Get rid of unnecessary information, increase users' willingness to learn, and make sure nothing is more complex than it needs.

5. Stop forcing it down their throats, make it skippable, and bite-size.

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