Personal account for b2b, business automation and digitalization
Hi guys! 👋
Today we wanna show how we created a personal account for b2b, business automation and digitalization.
Polymertorg is an official supplier of polymer raw materials in Belarus. We helped digitizing the large businesses, reduce the labor hours on working with customers, improve the service, and step into a new digital era. This allowed the company to differentiate itself from its competitors, introduce analytics and marketing tools, and automate many processes. In short, it has become more technological and efficient.
There are no more annoying calls from managers, forgotten items, lost correspondence, you do not have to wait a long time for the documents. Now everything is available in your personal account.
We have transferred all requests (such as “Reconciliation Act”, “Change of Details”, and others), which usually take a lot of time into the ticket system. Now all requests are made via a single point, where the customer should choose the category and may attach files, then the manager receives the message. Meanwhile, in 1C, a task is created for each new request to which a manager should answer. As soon as the answer is provided, the customer receives a notification in his/her personal account and it is duplicated by email. Thus, we structured all the requests and brought them together in one place. Plus, the customer can always see his/her previous requests or find information in the history section.
In the shopping cart, you can see the updated status of the ordered items (if someone manages to purchase all the items from the warehouse), and the price changes depending on the purchase volume or when the prices are changed in 1C. All the changes are highlighted in color. To prevent you from working at a loss or selling nonexistent positions. You can also add products to your selected items. Because the customers often place orders for the same products.
We also made the platform easily accessible from mobile devices.
Just in case you enjoyed, press the magic "L" button ✨ and feel free to share your thoughts in the comments! 💬
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