Case study: 'Help Me Write' Feature for Gmail [Google I/O 2023]
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The future is already here!
Gmail Help Me Write announced at Google I/O 2023
Google announced a new feature for Gmail that will allow the email app to write full emails on your behalf. Being a UX designer, I possess a strong passion for staying updated on the most recent breakthroughs in artificial intelligence. The unveiling of "Gmail Help Me Write" during Google I/O 2023 intensified my enthusiasm for this domain. I decided to test my skills and recreate the design of the Help Me Write feature from Google, which was demonstrated at the presentation.
The new feature, called Help Me Write, was announced (May 10) at Google I/O 2023. It's somewhat of a supercharged extension of the existing Smart Compose feature, which can automatically add a short phrase to a reply based on the email you've received. After the email is crafted, you then have the option of refining the message using a dropdown menu with several options: Formalize, Elaborate, Shorten, and I’m Feeling Lucky.
User story
I use Gmail for all my communication needs, but sometimes I struggle to find the right words to convey my message effectively. That's why I was excited to learn about the 'Help Me Write' feature in Gmail.
One day, I needed to send an important email to a potential client, but I wasn't sure how to start or what to say. I clicked on the 'Help Me Write' button in the Gmail compose window, and the AI-powered tool suggested some phrases and sentences based on the context of my email. The tool also helped me refine my language and tone to ensure my email came across as professional and engaging.
Thanks to the 'Help Me Write' feature, I was able to save time and write an effective email that helped me win over the client. Now, whenever I need to write an email, I feel more confident and productive knowing that I have an AI-powered writing assistant to help me.
Acceptance criteria
➤ The tool should offer suggestions that are relevant to the context of the email and the intended audience.
➤ The suggestions should be accurate and grammatically correct.
➤ The tool should offer a variety of suggestions to choose from, including subject lines, opening sentences, and body text.
➤ The suggestions should be tailored to the user's writing style and preferences.
➤ The tool should be easy to use and accessible from within the Gmail compose window.
➤ The tool should not cause any lag or delays in the email composition process.
➤ The tool should be available for use on all devices and browsers supported by Gmail.
➤ The user should be able to easily accept or reject the suggestions offered by the tool.
➤ The user should be able to customize the suggestions or add their own phrases if desired.
➤ The tool should help the user improve the quality and effectiveness of their emails and save them time in the composition process.
How to use Gmail Help Me Write
Open Gmail and start a new message
Tap on the Help Me Write button that appears
Write a short prompt for your email and tap Create
Once created, click Recreate to generate a fresh option, or Refine to change the tone of the current content
Review the content generated, and tap the refresh icon to generate a new option
When you're happy with it, tap Insert to add it to your email
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