B2C Booking Platform (out-of-the-box solution )
Overview
OPTIMO - World's first integrated, browser-based software solution for managing Venues, Events, Facilities, and Resources.
Client
Maninham Australia (solutions for councils booking activity )
The challenge
OPTIMO Software is an industry-leading software for managing bookable spaces, venues, facilities, resources, and events. – 10,000 public venues managed by 30+ local government organisations.
I have to design b2c web-based system.One problem is, most of these companies use legacy applications in their call centres. Also due to the company policies and rules,most call centre applications are viewed in Internet Explorer
Also call centre agents complain that the applications they use are very complex, not logical and information is cluttered
To create an application that allows Agents to work faster and smarter at the same time.
Optimized automatic workflows: better risk balance, less manual work, and faster staff operation
Elevated customer experience
Improved accessibility
Advanced data manipulations to generate insights into customer behavior and business performance Inconsistent user interface
