The Scorecard Application

Based in Florida, USA, Scorecard is under the corporate umbrella of The Credit Pros, which is the fastest-growing American fintech company in the credit repair service space. Scorecard resolves credit-related concerns of customers, who can call in for advice and potentially acquire credit repair services from the company. Scorecard provides excellent customer service via its call center operations. Given the specific set of services they offer, the team at Scorecard had some very specific requirements concerning custom app design and development. So we complied.

There were a few important requirements for us to match. Firstly, a user-friendly, customer back-end interface was needed that would make it easy to view, play, and crop recordings of sales calls. Secondly, a rating system was required that can grade agents based on different criteria. Lastly, acquiring call information from HudoSoft and a user management system based on roles were also needed.

Hence, we provided the client with a customized online portal that could not only grade agents based on call and other relevant parameters but is also easy to use and efficient in function. Currently, there are millions of recordings on the platform. Users can quickly hear and review call recordings using the rating system. The platform has enabled Scorecard to constantly improve the productivity and performance of the call center.

Check out portfolios: https://dreamcyberinfoway.com/portfolio/scorecard-credit-repair-system