Scrap Exchange Journey Map Dribbble
Here is a journey map for the Scrap Exchange. The Scrap Exchange is a reuse organization that collects industrial scrap and craft materials and sells it to the public at cheap prices. A journey map sequentially plots the customer actions, service touchpoints or value exchanges before, during, and after the their service experience. It's purpose is to uncover highlights and painpoints of the customer experience from their perspective. Information captured will be used to identify financial and service quality opportunities.