Improving Tenant Experience and Profitability for Real Estate

Overview:

AktivBo is an analytics platform tailored for the real estate industry that helps companies make data-driven decisions and monitor customer experience in real-time. With over 450 real estate companies spread over 10 countries as clients, AktivBo has the industry's largest and most cutting-edge benchmark in customer satisfaction. In this case study, we'll explore how AktivBo helped a real estate company improve tenant experience and profitability.

Challenge:

A real estate company with a large portfolio of properties was struggling to maintain high tenant satisfaction levels and facing increased competition from other companies. They knew that improving tenant experience was critical to retaining current tenants and attracting new ones, but they didn't have a systematic approach for measuring and monitoring customer feedback. They also lacked benchmarking data to compare their performance against competitors.

Solution:

The real estate company turned to AktivBo to help them improve tenant experience and increase profitability. AktivBo's analytics platform provided them with real-time feedback from tenants, allowing them to identify specific issues and take action to improve them. AktivBo's predefined and integrated surveys also helped the company save time and effort in survey creation.

AktivBo's benchmarking data provided the company with insights into how they were performing compared to other real estate companies. This allowed them to set realistic targets for improvement and prioritize areas that needed the most attention.

AktivBo's Create survey tool also gave the company the flexibility to create custom surveys to address specific concerns or gather feedback on new initiatives. The data from these surveys was integrated into AktivBo's analytics platform, providing the company with a comprehensive view of tenant feedback.

Results:

Thanks to AktivBo's insights and support, the real estate company was able to improve tenant experience and increase profitability. By using customer-driven insights to make decisions, the company was able to reduce tenant turnover, increase lease renewals, and attract new tenants. The company's improved performance was reflected in their benchmarking data, which showed them outperforming their competitors in customer satisfaction.

Conclusion:

AktivBo's analytics platform provided the real estate company with the data-driven insights they needed to make better decisions and improve tenant experience. By measuring and monitoring customer feedback in real-time, the company was able to identify and address specific issues, while benchmarking data provided them with a realistic view of their performance. With AktivBo's support, the real estate company was able to increase profitability and outperform their competitors in customer satisfaction.