MyAlice Inbox Order Creation

It gets tricky when you have to constantly reply to customer's query, collect required information and create/update customer's order at the same time. Customers don't want to wait, now they don't have to. The order creation flow of MyAlice's Inbox is designed with every edge cases in mind. Users can now move back and forth without discarding any progress. Carefully placed information, intuitive sidebar use and fluent user flow in any direction ensures rapid customer support.

What do you think? Let me know.