Product Page of E-commerce Website

14 of 15 ways we’d improve the Product Page of an e-commerce platform is to Respond to Negative Reviews.

Not responding to negative reviews could leave people doubtful about the platform’s quality of service. People will likely feel more at ease with a platform that is attentive enough to the dissatisfaction of past customers.

While this response may not solve the problem, it has the positive effect of showing new users that the company cares and has proactive, easily reachable customer support.