Call Center Outsourcing Company - Vital Solutions

Outsourcing your call center services offers cost-effectiveness and open communication with your business' most important audience---i.e., your customers. Interestingly, one in every three consumers states they would leave a brand they love after one bad experience with customer service. 70% of that same group said helpful employees, friendly service, speed, and convenience matter most when it comes to customer support services. Always put your customers first by tailoring your call center services as per your business needs.

Call Center Outsourcing Services:

Inbound- This service is specially formed to manage incoming customer queries, including those that face difficulty resolving an issue, requiring technical assistance, or requiring order processing or payment issues. Additionally, this service provides crisis management, helps with fluctuations in contact centers during high traffic times, after office hours, support to customers, and custom solutions.

Outbound- This covers all the outgoing calls to customers for reasons including sales, proactive assistance, surveys, collections, fundraisings, customer retention, event registration, membership renewals, or quality assurance calls.

Automated- This service includes IVR or Interactive Voice Response, call forwarding, calendar appointment reminders, and texting services.

Omni-Channel- This service manages customers from every available point of access, including phone calls, social media channels, chat, SMS, and website inquiries. 

Blended- This service integrates both inbound and outbound and omnichannel programs.

BPO- Business process outsourcing companies combine everything from payment processing and inventory management to social media monitoring. BPOs offer a comprehensive suite of services.