Airlines Conversation User Interface (CUI)

This CUI was designed as part of the 14 days daily conversation design challenge organized by Ryan, Hillary, & the UXWC team.

Day 6: Turn-Taking

The goal of this challenge is to understand why a user wants to rebook a flight and then help them rebook the flight. How do we ensure the user knows it's their turn to speak?

Thought process:

Make use of effective and varied acknowledgement tokens and discourse markers (DMs) when conversing with the user to make the conversation flow more natural. Incorporate multimodal components when appropriate. In this case, because date formats vary by countries and individuals (1/19/22, 22/1/19, Jan 19th, 2022, etc), asking the user to select a date would be more efficient.