Arkis - Cloud-Based Call Centre
Arkis is a scalable platform that manages inbound and outbound calls. It covers everything from call routing, escalation, analytics, measurement along with employee training sessions like Articles, Couchings, E-Learning etc...
It is an advanced call management features, analytics, and a built-in CRM. Which helps to distribute inbound calls among available agents. Likewise, when agents make outbound calls to leads, the software facilitates end-to-end call capabilities. All the infrastructure is in the cloud, not on-site.
Tracking customer interactions help to gain deep insight into the customers. Admin/Managers can view analytics and drill down into detailed reports of their agents as well as how their call center is performing.
Chart Settings
Articles | Couching | e-Learning
agents
analytics
articles
call center
cloud
couchings
crm
dashboard
e learning
flow
graphic design
interactions
leads
management
sessions
ui
user experience
user interface
ux
web app
View all tags
Posted on
Nov 22, 2022
More by Muhammad Sajawal View profile
Like