Building case handling process

Emilie (claimant) got her house damaged during the storm 🌪

Emilie logs-in to her insurance account and reports the case via the Self Service page 💻

Michael (claim handler) creates a claim, and assigns Jens (craftsman) to the claim 👨‍🔧

Jens visits Emilie’s house and reports all damages via Mobile Claim app 📲

Michael approves materials and expenses via Claim handling system 💻

Jens repairs all damages 🛠

Emilie tracks her house repair progress via Claimant page 🖥

Finally Emilie got her house repaired 🏠 ✨