NS&I Bank App Design
National Savings & Investment Bank
NS&I is one of the largest savings organisations in the UK with 25 million customers and more than £207 billion invested. NS&I is both a government department and an Executive Agency of the Chancellor of the Exchequer. The origins can be traced back 160 years to 1861.
The Problem
The NS&I mobile app needed future-proofing to be competitive with high-tech challenger banks such as Monzo and Starling. Existing functionality relied heavily on the web, and with customers prioritizing mobile services, NS&I needed a bulletproof way to increase engagement and retention long-term. Internal product owners at NS&I felt a level of innovation was needed to ensure overall customer satisfaction is increased and they continue to propel investment figures.
The Solution
We proceeded with a 6-week engagement to transform the exisitng UI and UX with a series of design-thinking activities. The end result was a 1-1 clickable prototype ready to be presented to senior stakeholders at NS&I and tested with the customer base.
We are Solace:
Solace is a digital design agency that bring leading talent from strategy and design together to be a functional resource for funded startups to transform and disrupt industries. We design SaaS platforms, mobile apps, highly converting marketing websites and corporate identities.
We are available for new projects. Contact us!