Health case handling process
Peter (claimant) got his knee injured π£
Peter logs-in to his insurance account and reports the case via the Self Service page π¨βπ»
Tobias (claim handler) receives an insurance claim and assigns doctor Eva to the case in the Claim handling system π§ββοΈ
Peter (claimant) receives a link in his mailbox to the Claimant page and finds an appointment information π₯
Peter visits doctor Eva and has his case resolved.
Now Peter feels good πββοΈ
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