Upgrading an online NHS consultation and health platform

In early 2021, SDS was commissioned by NHS Virtually to overhaul its online consultation platform.

The Virtually platform was created to help primarily London and metropolitan areas of the UK to more effectively deal with a high demand for GP appointments, a situation hugely exacerbated by the COVID pandemic. It was clear that the platform needed to better appeal to users, and be generally easier to use for practitioners and the general public.

Learn more about our design process here