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What isย CRM?
Customer relationship management, or CRM, is a strategy for overseeing interactions and relationships between your business and both present and potential customers. CRM systems can give staff who interact with customers in-depth knowledge about past and present customersโ purchases, purchasing patterns, and personal information.
Who Needs CRM?
CRM was designed for all businesses, regardless of size. Small but rapidly expanding firms, companies that offer a variety of product lines, and businesses with various consumer groups are just a few of the main business types where CRM is important.
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