Humanized Digital Banking
Customers having to visit a branch to obtain most of the services is a common challenge which is among banks in Sri Lanka and elsewhere. The time consumption for completing their operations and reaching back to their customers seemed to be high and they wanted to know the underlying reason behind this. So we conducted a research and found that banks use systems that were built using legacy technology architecture which fails to improve the productivity of the users. So we had to come up with a solution which would be practically feasible to implement in the banks without disrupting their operations by any means.
Behance case study Humanized Digital Banking
Seamless onboarding experience.
Awareness screens to guide users at certain steps of application process.
eKYC with OCR capabilities.
Customize captured information easily.
Conversational bot helps to engage with customers instantly.
Core browsing session with a human agent.
Omini channel switch from mobile to web.
Lease calculation for the desired vehicle.
Mandatory covers, Additional covers will be applied automatically. Customers can select Insurance providers
