HomeDoc App

This online consultation app aims to improve convenience and reduce infection risk for users.

The goal was to provide care and comfort, by minimizing stress and anxiety associated with online calls and enhance help support during emergencies.

The challenge was to design an app which considers various touchpoints of the customer experience, such as registration and waiting for the doctor, and pain points; such as anxiety about missing a consultation slot and frustrations with limited customer support.

For more details on user research and usability testing, visit the full page at https://jonjoeong.wixsite.com/portfolio/homedoc.

Thank you!