Leashed Case Study ๐Ÿถ

To learn about all aspects of the product design process for my Dribbble Product Design 12-week course, I developed a dog walking app.

The following information, images, and outcomes detail the process. The app was completed over the course of 7 weeks (roughly 2-5 hours per week). Portions of the project such as market and user research were collaborative, but a majority of the work was completed individually.

Research

To solve the problem, I began by conducting market research. My focus was primarily on Rover and Wag! However, I also viewed a local business option for additional perspectives.

Challenges:

  • Rover and Wag have a long onboarding process and are not able to view the dog walker prior to committing to creating an account.

Opportunities:

  • With the local option, walkers are hired and can be viewed easily. Able to get a better idea of who is taking care of the pet.

I also conducted interviews to get an idea of what people valued when considering a dog walking app.

Interviews were conducted in person and through surveys with a total of 5 participants.

Results:

All participants were interested in the app and loved the idea of:

1) having more freedom and;

2) providing something exciting for their dog

User Flow

Goals

  • Simple user experience

  • Optional add-on services and personalization to accommodate a variety of user groups

  • Primary focus on dog walking

Wireframes

In the research, I found that trust was a barrier to entry. It was also noted that additional services would be appreciated.

Some of the solutions I created were:

  • Add an option to use a familiar/previous walker

  • Show a map of walkers in the area on the homepage to build a community feel

  • Include preferences for the dog and dog walker to feel confident in the choice of walker

"Is this person the right fit for my dog?"

Visual Designs

Visually I noticed that Wag! and Rover both use green as their main colors. When designing the app, I wanted to make sure that the visuals felt friendly, outdoorsy, but different from competitors.

I ended up choosing a color palette of greens, blues, and creams. I also wanted to include profile pictures to make the app feel personal and remind users of green grass and blue skies.

2nd Iteration

I used different fonts to create a more active feel and added more blue elements and brighter images.

2nd Iteration

To create a more active feel, I used different fonts, and added more blue elements and brighter images.

Testing the Prototype

The big change I made was eliminating the preference section. From the user testing, it was a bit overwhelming and felt like an unnecessary step. In the future, I'd like to make this an option, not a requirement.

The users were asked if they would be interested in a dog walking app after using trying this prototype. All users agreed that they would be more interested.

And that's it! Or is it....????

Visual Designs: 3rd time's the charm!

After finishing this project, I decided to make some visual updates. Even with the changes, it didn't feel clean and crisp, and I felt I could do better.

This iteration quickly became my favorite. So much so that I built out waayyyy more screens, including a 'favorite walker' page and pathway, a sign-up pathway, and an additional walker profile.

Outcome/Results

This project taught me A LOT about Figma. Prior to this project, I didn't know about components, templates, or auto layouts. Now, I have a grasp on the entire product design process!

Most specifically, I found the research and user testing to be especially helpful in confirming or questioning if I had found a solution.

Three design iterations may be a lot, but I'm so happy I ended up with the third version. Each design was better and better! It just gives me such promise that the more I practice, the better I will become. :)

Looking forward to continuing!!

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