2017 - e-KYC Registration Form - OVO

I think designing e-KYC (Know Your Customer) is exhausting for both the customer and those working on the project. Even when I worked at TrueMoney, I suffered from working on E-KYC 😭.

In 2017, OVO continuously evaluated the e-KYC collection of new customer data. These changes happen because the form must complete many things following bank Indonesia regulations. OVO assigned many agents to standby at specific locations to make it easier for customers to register as members. Therefore, the agent needed this registration system.

As a UI and UX designer, I only want to display a maximum of 5 text fields on a page. The less, the better. However, the central bank requires 64 types of customer information, and a face-to-face offline validation process carried out by agents or employees 🤯 .

Fortunately, now, the registration process in the application is straightforward. Customers can freely change information without having to meet directly with the agent/customer service 🍻.

Roles:

Niyu Avril - Front-End Developer & UI.

Henry - UI & UX.

Check my other works at http://niyuavril.com Thank You! 💕