Email. Everyone has it and everyone uses it from time to time. Some more than others. Here is an attempt to design and restructure it for ease of use and simplification.

Problem Statement

The client uses email regularly and doesn't feel it suits her needs with the amount time she spends uses it. Sending emails are necessary but there are times she would like to be able to communicate in a more non-formal and expedited way.

Research

A questionnaire was sent to the client and four other people needing something similar to what the client is looking for. The main concern was being able to have access to the email while having the option to respond quickly back and forth. Another topic of concern was the amount of information at all times seemed like an overload.

Persona

The client was someone who used email a lot. Unfortunately because of the many steps and way she would have to navigate through it, she was not fond of the experience. She was looking for an easier and less formal way to use her email.

User Flow

The user flow created is at the point where a user would enter their email screen and be able to scroll through email easier and without a large amount of information on the screen. The option to E-Message was included which was grouped in the reply stage so there would be a choice for a formal or informal response.

Wireframe

The concept after taking the user flow came to a separated window with minimal wordage but to the point of the options available to the user.