Ender Turing - AI powered speech analytics, scoring interface
The scoring interface in Ender Turing is a tool designed to help managers provide valuable feedback to call center agents. It allows managers to evaluate the performance of agents based on predefined criteria, such as the clarity of communication, adherence to script, and resolution of customer issues.
Using the scoring interface, managers can listen to recorded calls or view chat transcripts and assign scores to different aspects of the interaction. This feedback is crucial for agents to understand their strengths and areas for improvement, ultimately leading to better customer experiences.
The scoring interface in Ender Turing leverages AI for automatic scoring of calls and chats. This feature analyzes interactions based on predefined criteria, providing managers with valuable insights into agent performance in addition to manual scoring. Automatic scoring streamlines the evaluation process, saving time and ensuring consistency in feedback across all interactions.
The interface also allows managers to track the progress of agents over time, identify trends, and provide targeted coaching and training. By providing actionable feedback through the scoring interface, managers can help agents grow professionally and contribute to the overall success of the business.
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