DMV Website Redesigned to Empower All Users

A leading state DMV was overworked, under-budgeted, and leanly staffed. A redesigned website could reduce call volume and office traffic, allowing users to find answers more easily and conduct more transactions online.

CapTech reimagined the department’s “Digital Front Door.”

We improved navigation and findability through enhanced information architecture strategy and provided a framework so the DMV team could easily and consistently update content going forward.

Our designers also included accessibility annotations to meet WCAG 2.1 AA compliance, ensuring a more satisfying and accessible user experience.

Already, usability testing shows a 30% reduction in the time required for users to complete tasks.