NB Financial Services UI design

Arguably one of the most fun financial services products I've had the pleasure on in a while. I was fortunate to work on one of the African continent's leading bank website refresh projects.

The Challenge:

Develop the organisation’s understanding of the value of taking a design-led and data-driven approach to design and technology.

Transform the organisation’s approach to technology.

Create a scalable experience underpinned by smart cloud-based platforms, a design system, and an operational framework.

Establish a Content Centre of Excellence to raise standards in content production and management across multiple digital and physical branded touchpoints.

Impact:

Created a Nedbank digital experience strategy to envision the journey from the current state to the desired future state.

Built a component-based Adobe Experience Manager solution for use across all customer touchpoints within the platform. This enabled us to release Personal Loans to market in just three months.

Designed foundational artifacts including a new look and feel which was distilled into Nedbank’s reusable design system.

Delivered a robust content strategy and scalable Content Centre of Excellence that produces quality content to support the entire customer lifecycle.