Southern Co Solar Net Metering

Advanced Solar Net Meter

Business Problem  Customers have been asking for this information, particularly those on specific rate plans.  With plans to implement default rate, customer interest in hourly usage data is likely to increase.  Many utilities already provide this level of data to their customers. 

Hypothesis  Customers will be able to self-serve and understand their energy usage in the manner, detail and accuracy that addresses their needs, in a way that won't impact customer service.

Business Problem  Reduce agent-handled contacts regarding high bill and usage questions, as well as improve customer satisfaction and reduce complaints in this area.