Designing Muni, the chatbot avatar

A chatbot can become a saviour to your customer service, when you design it right. Our team has dived into understanding what designing a chatbot is required from a design perspective. Through an intensive research we put personality, tone of voice and appearance as a top priority in the ideation phase. We designed MUNI - a unisex, friendly and knowledgable chatbot, that can guide and help users through their journeys