Booking management

Booking availability is more complex than you think. Trying to please everyone has been tricky but I think by having both basic and advanced options gives as much flexibility to each member as we can.

We carried out focus groups and presented each of them different designs. We found out that a lot of members don't use online systems and are worried about the management of them. We came up with the idea of using time ranges this meant they were in control of when the calls would happen. This started selling the feature to them. None of them wanted to have to login constantly to their account to make minor changes.

For the more advanced users we included slots which were specific to 15 minutes. They could then apply the exact times they were out collecting kids or doing the shopping.

*This is only a snippet of the full solution. We had to consider how it would display on the website, from how far in advance the user can book, a cap of when they can't be scheduled beyond, typical response timeframe and if they are planning on going on holiday or any other time they can't take calls.

Case study -

https://medium.com/@kevinlofthouse/case-study-introductory-call-feature-ae1aca197680