Videobot

Video: https://www.youtube.com/watch?v=4lz2wTOae3c

Company: Movistar

This videobot was designed to support users' technical issues and to solve problems without having to call agents.

Channel: web

Problem: 70% of calls to contact centre were related to Internet issues that can be solved at home without further support.

Solution: that's the reason we created a videobot of an agent helping and explaining how to improve the connection with easy steps and a cool interaction.