Redesigning the tax journey

Tax filing had been slowly moving online, but in 2020, there was an unexpected burst of new taxpayers that had to be catered to digitally. While most tech savvy people would manage to file their taxes, others can face a lot of trouble completing the process by themselves.

With an expanding userbase, online forms need to create a more inclusive and stress-free user experience.

Here's the case study with the complete UX process
https://www.behance.net/gallery/120997983/Filing-Forms-Redesigning-the-tax-payment-journey