Deliveroo - select a substitute to complete your order
I love the Deliveroo app! But, when checking out, if any items are unavailable, they offer only these two options to choose from. You can either:
- Cancel entire order, or
- Remove item(s) from order
This means that you can end up having an order delivered with that one item that you really cared about having delivered. I feel like there should be an additional option:
- Ask to amend order
So a person is notified if there are any items missing, and can substitute their items with items that are available π
This is what happened to me recently. I wanted to order some seafood (salmon, in this case). But, since I didn't want to have only one item delivered, I added 5 more items to my basket. I checked out with this option selected: "Remove item(s) from order".
My order ended up being delivered without the salmon π I wished there was a way to be notified about any unavailable items so I can amend my order. So I designed a possible solution to this problem.
Let me know your thoughts π
[The above is super functional and practical and maybe would act as an inspiration for Deliveroo π )