Invoice

In value creation, we always try to enhance the overall engagement of the user. But with the digital evolution, there are various touchpoints that should be taken care of. As a problem solver with pre-sale customer aspects, we must take care of the post-sale customer touchpoints. This could add value to the overall user experience even after they purchase products. This makes the overall impression of the brand and thus helps in engagement. And thus visibility of system status helps users to make effective decisions. It must be noted that after purchasing the product, the customer might have needs. Hence touchpoints like invoices, building rapport, and giving appropriate feedback must be considered.

Thus architecting information for the invoices becomes crucial as this must self-explanatory and concise. So that user doesn't have to think for a second what the end-user is looking for. At the same time, we must take care of the internal consistency for brand engagement.