Online learning - session monitoring platform

The project initiative was to design a custom platform for the Customer Care team at Cluey Learning. The main aim was to solve problems with online learning sessions before they happened by alerting the team where and when to intervene. The platform would allow the team to manage better, mitigate customer requests, create efficiencies, save money, and increase morale by decreasing frustration and time spent doing the same operations in much more manual and disparate ways.